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Home / Are Etsy Reviews on a Seller or a Shop

Are Etsy Reviews on a Seller or a Shop

So you get a bad review in your shop now what?

Let's venture in and see what if anything we can exercise about it.

Getting a negative review is non always a bad thing. Etsy has articulate policies on how to handle a bad review. Don't ever forget y'all have options. At that place are steps you can take and ways to respond to assist you in these situations. READ ON….

Negative Reviews: Why It Bothers Us Then Much

You can't please everyone! So why exercise nosotros always endeavour? We try because we know that reviews mean a lot to potential customers. In 2016, the Pew Research Center found roughly two-thirds (67%) of weekly online shoppers said they nearly always read customer reviews earlier buying new items. We care and then much because we are and so invested. It takes a lot to open an Etsy shop. These listings are similar our babies. A lot of difficult piece of work goes into adding items to our shops. We occasionally get that person that is impossible to please. We intendance considering we know that whatsoever negative review tin can potentially affect our future sales. For a positive consequence on a bad review I truly believed it's all in the way you lot handle it. READ ON…. Let'due south look at our options.

Etsy'south Policy Breakdown

Etsy reminds us that negative reviews are an opportunity to learn how y'all tin can improve your shoppers' experience. Every bit a seller I institute information technology helpful to know that Etsy makes clear rules and policies on shop reviews.

I do desire to mention here that in my 400 plus sales I accept only had i consequence with a review. Subsequently contacting Etsy support I found they had gone in a higher place and across helping me with a resolution with the customer. That existence said let's leap into how to handle the review on your side.

Tin can A Bad Review Be Removed?

If in fact you believe a review violates Etsy'south policies y'all can report information technology for review direct to Etsy. Keep in mind, the review will Not be removed if the buyers review complies with Etsy'southward policy. Then what does it mean to be in violation of policy as far as Etsy is concerned?

Etsy gives us a list of what information technology means to violate Etsy'south policies. Etsy makes it very clear that unless a review violates on these rules established, they can not remove a review.

Etsy'due south policies of violation:

  1. Contain private data
  2. Contain obscene, racist, or harassing language or imagery
  3. Violate our Anti-Discrimination Policy
  4. Contain prohibited medical drug claims
  5. Contain advert or spam
  6. Are only about things exterior the seller's control, such as a aircraft carrier (mentioned by name), Etsy, or a third political party
  7. Contain threats or extortion
  8. Include shilling or otherwise falsely inflate a shop's review score

How To Respond: Publicly or Privately?

As a seller at that place are a few ways y'all can respond to a review. You lot can decide what works best for your situation. You can choose to contact the buyer directly privately or do yous want to post a response publicly online in your shop reviews for all to meet?

Responding Privately (directly to buyer)

As the seller it's important to endeavour and understand why the heir-apparent left a negative review and offer a solution. Remain professional in your response. Respond quickly to lengthened the issue and be kind.

To reply privately to a review, contact the buyer through Messages:

  1. On Etsy.com, click theYour Account icon.
  2. ClickShop Manager.
  3. ClickOrders & Aircraft.
  4. Detect the order that the review is referencing and click the mail service icon.
  5. Blazon your message and clickSend.

Responding Publicly (posted online in your shop reviews)

Let's say that you have reached out to the buyer to resolve the issue and you do not accept success. What else tin can you do? I have reached out to Esty in the past for back up. In addition you can respond publicly in your review section. Go on in heed these central points:

** Yous tin can only publicly respond to a review if you get 3 stars or less simply.

** Y'all can only respond ane time to each review.

To respond publicly to a review:

  1. On Etsy.com, click theYour Account icon.
  2. ClickShop Manager.
  3. Click your store name underSales Channels.
  4. ClickReviews.
  5. Find the review and clickMail service a public response.

TIP: If yous cull to reply publicly remember to proceed it short and to the betoken. Stay positive in your words as you are representing your shop and showcasing your customer service skills for futurity buyers to see. Lastly, make certain you lot focus on the product and service and not the heir-apparent.

Is Getting Bad Feedback All Bad?

Is getting a bad review always a horrible things?

The short answer is NO. Think of your shop reviews every bit an extended focus group. These buyers take purchased and used your items. The information your received in your store is similar gold. You need to look at the reviews in your shop as an opportunity to larn and grow.

Every bit of the engagement of this commodity I have had completed 408 sales. I have gotten all 5 star glowing reviews except for 2 sales. You can see beneath clear cases of how to take a bad review and truly learn and abound for it to make y'all a meliorate shop owner.

Review 1: In a blitz during Christmas season I sent the sold item to the address on file not the requested address.

Lesson Learned: Note in the lodge any special requests after purchase.

______________________________________________________________________________

Review 2: This is a review I got early in Etsy. I was still learning well-nigh product photography.

Lesson Learned: When photographing small items you need to show scale. Photo items next to a ruler or a scalable items to testify the size of an item. Not all buyers read the description.

What is of import here is you take the bad review and use information technology to aid grow your shop.

Allow'due south Review

If you go a bad review don't panic. Information technology happens to 99% of shops on Etsy. It'due south just role of the fun. Ok, mayhap information technology's not fun. Brand certain you are clear and upwards-to-engagement on Etsy'south policies regarding shop reviews so you tin take the proper actions. All bad feedback is not bad. Bad feedback is simply an opportunity for you to rock out your shop to exist the best it can be. Happy Selling.

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Source: https://www.sellerstable.com/how-to-respond-to-a-bad-review-on-etsy/